This page explains how to delete your Smore account and the data associated with it. It applies to
the Smore app for Android and iOS (package app.smore.com).
Option 1 — Delete it yourself in the app
You can permanently delete your account directly in the Smore app. This is immediate and does not require contacting us.
- Open the Smore app and make sure you are signed in to the account you want to delete.
- Tap “Profile” in the bottom navigation bar.
- Tap “Delete account”.
- Confirm. Your account and its personal data are deleted straight away and you are signed out.
This cannot be undone. Once deleted, your account cannot be restored and the same phone number will
need to register again from scratch.
Option 2 — Ask us to delete it
If you no longer have access to the app or cannot sign in, email us and we will delete the account for you:
We may contact you on that phone number to confirm the request is genuine before deleting anything. We respond to deletion requests within 30 days.
What gets deleted
| Data | What happens |
|---|---|
| Full name, username, phone number | Permanently deleted |
| Password | Permanently deleted |
| Preferred city | Permanently deleted |
| Suppliers and categories you follow | Permanently deleted |
| Notification settings | Permanently deleted |
| Push notification device registrations | Permanently deleted — you stop receiving notifications |
| Sign-in sessions and tokens | Revoked and deleted on all devices |
What we may keep, and for how long
- Encrypted backups — deleted records may persist in routine backups for up to 30 days before those backups expire and are overwritten.
- Records we are legally required to retain — kept only for as long as the applicable law requires, and never used to re-create your account.
Deleting your account does not remove the app from your device. To finish, uninstall Smore as you would any other app.
Questions
Contact support@smore.krd. See also our Privacy Policy.